Island Care offers various services to help its users find, coordinate, and maintain quality care. Our Privacy Policy (“Privacy Policy”) is designed to explain the information we collect and how we use it to provide our services and give users a better experience. It applies to any users of www.islandcare.com and any web pages, mobile applications and mobile websites operated by Islandcare.com (collectively, the “Site”), including those who are seeking to find an individual or shared service provider through Islandcare.com (“Care Seekers”) as well as those who are looking to promote their services through Islandcare.com (“Care Providers”), and any users of any of the various services that Islandcare.com provides through the Site or any other channels, including over the telephone (collectively, “Services”).
For purposes of this Privacy Policy, the terms “Islandcare.com,” “we,” “us,” and “our” refer to IslandCare.com, Inc. “You” refers to you, as a visitor or user of the Site or the Services. This Privacy Policy does not apply to third party entities that may use the Site or Services. Such entities’ use of the Site and Services are subject to separate terms that they agreed to when they registered or otherwise contracted with IslandCare.com. Other terms that are not expressly defined in this Privacy Policy have the same meaning as set forth in the IslandCare.com Terms of Use.
By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.
How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.
Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by Islandcare.com, you must register with Islandcare.com. All users who register with Islandcare.com become “Registered Users.”
Regardless of whether you are a Site Visitor or a Registered User, all information that you provide to us when registering, posting a job, posting a profile, communicating through the Site, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:
When you register directly through Islandcare.com, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:
If you register for a Service that requires you to pay a fee, Islandcare.com will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes and your birthday, if not previously provided.
If you are a Care Seeker, we collect and store all of the additional information that you provide to us on your job posting or that is otherwise included in an auto-generated job posting. This may include, among other information:
If you are a Care Provider, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
Both Site Visitors and Registered Users may provide information to Islandcare.com when they contact Member Care or utilize certain Services Islandcare.com may offer by telephone. For example, if you call Islandcare.com to discuss care options over the phone, we will collect and store all of the information you chose to provide to us, including but not limited to financial information, information about the care you or your loved one needs, health information about you or the loved one you seek care for, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
Certain Registered Users may provide additional information on the Site through other Site features and offerings such as our online communication platforms, groups and payment platforms and our senior care offerings. In some cases, Site Visitors may have the ability to provide us information through the Site, such as contact information. In addition, both Registered Users and Site Visitors may choose to provide information by phone, email, postal mail, or chat. We collect and store all of the information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
Islandcare.com also captures and collects information that Site Visitors, Registered Users and others provide about one another. For example, Care Providers may invite Site Visitors, Registered Users or others to rate and indicate their relationship to the Care Provider on the Site. Additionally, certain Registered Users may post reviews about individual Care Providers. Islandcare.com may also obtain and post audio recordings of Care Provider references, which may also be accessed from the Site. In addition, certain Registered Users may communicate directly with one another through Islandcare.com platforms. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email or postal mail. Islandcare.com captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.
In order to promote the safety and integrity of the Site and Service, you authorize Islandcare.com, as provided in the Terms of Use, to utilize third party service providers to check your information on an ongoing basis against a variety of sources, which may include, but are not limited to, national criminal databases, child abuse registries, certain media streams, law enforcement reports, health council registration and licensures, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.) and the representations and warranties you make in the Terms of Use and on the Site (such as representations regarding your criminal background) (“Preliminary Membership Screens”). The results of any Preliminary Membership Screens will be made available to Islandcare.com.
As provided in the Terms of Use, we may provide some or all Registered Users and Site Visitors with the ability to request from a third-party consumer reporting agency that a background check be run on themselves or on Care Providers they are considering hiring using information that they and any subject Care Providers may provide. Any such background checks will be subject to the terms we establish for such checks on the Site pages where they are requested or authorized, the terms of this Privacy Policy, and our Terms of Use. Islandcare.com may receive a copy of, or otherwise have access to, any such background check, unless otherwise specified in this Privacy Policy or the Terms of Use.
If you engage a service provider through Islandcare.com, such as a home care agency or a payments processor, that service provider may provide us with information about you or your loved ones, such as information relating to your transactions with the service provider.
In addition, we may obtain information about you from other sources (e.g., partners, researchers, marketers, etc.), such as demographic data, and other information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, etc. We may combine information that we collect from you with information about you from such other sources and use it in accordance with this Privacy Policy.
On occasion, we may request permission to collect certain information from or about you. For example, if you use an Islandcare.com mobile application, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location (e.g., your precise GPS-based functionality on the mobile devices used to access the Site and Services). If you grant your permission, we will access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device. See your device manufacturer’s instructions for further details.
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.
When you visit the Site, IslandCare.com receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, Islandcare.com may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you when you return to the Site using the same computer (or mobile device) and web browser. Like most websites, we and our service providers use cookies, and tracking pixels to track Site usage and trends, evaluate the effectiveness of our ads both on and off our Site, customize your experience on the Site and improve the quality of our Services. For example, using these technologies we can determine, among other things, which pages of our Site you visit and which ads you click on. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies. In some cases, however, doing so may impact your ability to use Islandcare.com. Tracking pixels do not identify individual users, and the analysis of data obtained by tracking pixels is performed on an aggregate basis.
When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors, and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant Islandcare.com advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser, and/or on information about your Internet browsing activities gathered through your browser. If you prefer not to receive these online behavioral advertisements, you may opt-out. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if you opt-out you may continue to receive Islandcare.com advertisements as you surf the Internet, including contextual ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.
We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.
Do Not Track Notice. Some browsers used to access the Internet may give you the option through “Do Not Track” settings associated with such browsers to request that a website operator not track your information across its website or other websites. We engage in such tracking in order to optimize and/or customize our Services, detect and respond to allegations of fraud, and to otherwise ensure the safety of our Registered Users and Site Visitors. While we do not currently honor such browser requests, we will not use your information in a manner that violates this Privacy Policy. In addition, you retain the ability to opt out of certain online analytics and advertising activities as discussed in this section above.
Our Site includes social media features and widgets, such as the Facebook “Like” button and the Facebook “Share” button. These features may collect your IP address, the URL of the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
In general, the information we collect is used for our business purposes: (1) to improve our Services and enhance your experience with Islandcare.com, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your information to:
We may aggregate and/or de-identify information collected by the Site, the Services, or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.
In addition to using the information collected by Islandcare.com for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
If you are a Care Seeker or a Care Provider, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Registered Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, parish, profile picture, and if you are a Care Provider, your gender and, unless you opt-out, your age. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile. We may also share on your profile or job posting any company reviews you have posted on our Site, and any connections you have with other Islandcare.com members, including the nature of those connections. If you are a Care Provider and have elected to verify certain information with Islandcare.com or to have a background check performed, we may also disclose that information in your profile as a Registered User in addition to your response rate and any payment or payroll preferences you have indicated.
If you post information in an Islandcare.com online group forum, such as the Working Moms Group, that information may be viewed by any Site Visitor or Registered User who accesses the forum.
We may display personal testimonials of Registered Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the Registered User’s first name, first initial of last name, and parish. With a Registered User’s consent, we may include their full name.
In addition to the information that is provided to all Registered Users and Site Visitors, Care Provider reviews and references are made available to certain Registered Users. If you are a Care Provider, your phone number may be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate residential location (through Google map plotting) is made available to certain Registered Users and Site Visitors unless you elect to keep that information confidential.
If you are a Care Seeker or a Care Provider, you will appear in search result listings if you match the search criteria used by a Care Provider or Care Seeker, as applicable. Similarly, you may appear in emails sent to Care Providers or Care Seekers in your area. Care Seekers may opt-out of being included in Care Provider search results and in certain emails sent to Care Providers. In addition, if you are a Care Seeker and you view the profile of certain Care Providers, those Care Providers will be able to see that you have viewed their profiles unless you opt-out of that information sharing.
If you are a Registered User, your Islandcare.com online status may be made available to other Registered Users unless you elect to keep that information confidential.
If you fill out a form to request information from a specific corporate Care Provider, such as a specific day care or tutoring center, the contact information you submit on a form for the provider will be forwarded to that provider. Similarly, if you call a corporate Care Provider directly or click to a corporate Care Provider’s site from the Islandcare.com site, any information you provide over the phone or on the provider’s site will be provided by you directly to the provider.
In addition, if you utilize our Backup/Respite Care Services or the Senior Care Planning Services to obtain information about senior care or other care options for yourself or your loved ones, information you provide Islandcare.com, including contact, health, financial, and other information about yourself or your loved ones may be forwarded to third party Backup/Respite Care Providers or Senior Care Services providers that may meet your stated needs and preferences so they may evaluate your needs and preferences and contact you. If you provide information about someone other than yourself, you represent that you have authority to provide us the information and to authorize us to share the information in accordance with the terms of this Privacy Policy. Once provided to a corporate Care Provider, the information is subject to the privacy policies of the corporate Care Provider. Notwithstanding the foregoing, a corporate Care Provider may share information about you and your dependents who are receiving their services, including contact information, utilization information, and medical and health-related information, with Islandcare.com. Such shared information would be subject to the terms of this Privacy Policy.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
We also share information with vendors with whom we have a contractual relationship and who perform services for Islandcare.com including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background checks or Preliminary Membership Screens, vendors who process or accept credit card payments, vendors who run classified advertising businesses, vendors who send SMS messages to Registered Users’ mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written and audio messages you send through our online communication platforms.
We have implemented Google’s Invisible reCAPTCHA technology on our site. Use of the Invisible reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.
In an effort to further facilitate the ability of Care Seekers or Care Providers to find a caregiver or job, selected information contained in Care Seeker job postings and Care Provider profiles, which may include photo, first name, first initial of last name, parish, and job/provider description, may also be shared with third party search engines, social media sites, and other third party websites or vendors who run classified advertising and other businesses, and thus may be listed in third party web site search results and on third party websites, which would make that information available to the public and allow them to link to your Islandcare.com posting. Registered Users can opt-out of this sharing by adjusting their account settings. If you post information in an Islandcare.com online group forum, your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.
We may disclose your information when we believe in good faith that such disclosure is appropriate in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the health or physical safety of any person, violations of this Privacy Policy, the Terms of Use, or the Backup/Respite Care Terms of Use, and/or to protect the rights and property of Islandcare.com, our employees, users, and the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations.
You acknowledge and agree that we may disclose any of the information we’ve collected about you to any of our affiliates or subsidiaries for the purposes of providing you with the Services, operating the Site, soliciting you for potential employment opportunities with those affiliates or subsidiaries, and our other commercial purposes, including those of our affiliates and subsidiaries.
We also may share your information with a third party if you consent to the sharing.
Islandcare.com offers various background check services from consumer reporting agencies. A Care Provider can authorize a full background check in response to a request by a Care Seeker who is considering hiring him or her. If you authorize a background check to be run on you in response to a request by a Care Seeker who is considering hiring you, the results of the check will be shared directly with the Care Seeker. If you are a Registered User who has requested a background check through Islandcare.com, a badge will be included in your profile to confirm that you have completed that check and received Islandcare check approval. The service provider who completes the background check may also send the results to you by email or postal mail. You acknowledge that sensitive material may be included in your background check, and that you are responsible for providing us and our service provider (if applicable) with correct information.
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s affiliates may continue to process your information as set forth in this Privacy Policy.
Registered Users have control over what optional information they choose to share with us when utilizing our Services (such as pictures, certain details in a job description or profile, etc.).
In addition, Registered Users have the following opt out choices with respect to the sharing of their information, which they can manage via their account settings:
Your opt out preferences will take effect within 10 days of receipt of your request.
By becoming a Registered User, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Care Seekers or Care Providers in your area, customer surveys, and administrative notices.
You have a choice at any time to stop us from sending you emails for marketing purposes by adjusting your settings in your account settings. You also have the option to opt out of receiving certain other emails from Islandcare.com, such as certain educational emails, by adjusting your settings in your account settings. Review your account settings for a complete list of the email types you may opt out of receiving. You can also opt out of commercial email messages by following the “unsubscribe” link included in these messages. Please note that despite any indicated email marketing preferences, we may continue to send you administrative emails regarding Islandcare.com, including, for example, notices of updates to our Privacy Policy, notifications of new Care Seekers or Care Providers in your area, responses to job postings from Care Providers, and responses to job applications from Care Providers, if we choose to provide such notices to you in this manner
If you have opted in to receive SMS messages from us but would now like to opt out, you may do so by adjusting your account settings.
If you are a Care Seeker, certain Care Providers may initiate contact with you directly using the messaging features of the Islandcare.com Site. You have an option at any time to stop permitting Care Providers from initiating contact with you by adjusting your account settings.
You can update certain of your information by logging into your account and accessing your account settings. If you would like to remove some of the information you have posted on the Site, such as information you posted in profiles and job postings, you may do so by editing or deleting that item in your My Profile & Settings area or your My Jobs area.
If you no longer wish to participate in our Services, you may close your account directly through your account settings.
If you close your islandcare.com account, we will remove your name and other contact and identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Islandcare.com may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send through Islandcare.com to other Users, as well as your contributions to Islandcare.com groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Islandcare.com disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Islandcare.com does not control when search engines update their search index or cache, which may contain certain job posts, profiles or other information that have since been removed from Islandcare.com’s Site.
Islandare.com’s Site and Services are not intended for individuals under the age of 12. Moreover, if we become aware that we have collected personal information (as defined by the Children’s Online Privacy Protection Act) from children under the age of 12, we will take reasonable steps to delete it as soon as practicable. Children who have completed their babysitting certifications through Bermuda Red Cross and would like to list their services and availability must be completed by their parent/legal guardian on the child’s behalf.
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee that information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.
The Site and Services may contain links to third-party websites and services. However, we are not responsible for the privacy practices employed by those web sites or services, nor are we responsible for the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and Services; thus when you use a link to go from the Site or Services to a third-party web site or service, this policy is no longer in effect and the privacy policy of such third-party site or service will govern.
Islandcare.com reserves the right to change this Privacy Policy and our Terms of Use at any time. We will notify you about and provide you with choice about material changes to this Privacy Policy or in our practices as required by applicable law. Material changes will go into effect 30 days after we notify. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check (insert hyperlink for privacy policy) for updates. for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.
If you have any questions on our Privacy Policy, you can contact us via email at islandcarebda@gmail.com at:
Islandcare.com, Inc.
Attn: Legal Department
14 Verdmont Valley Drive,
Smith’s Bermuda FL02